Patient Advocate

The Patient Advocate Office at Arrowhead Regional Medical Center (ARMC) is available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit or hospital stay. At ARMC we work as a team to ensure that every visit meets your expectations, and that your visit is as pleasant and comfortable as possible.

Complaints & Grievances

The Patient Advocate office is ready to listen to your concerns. Our staff has been trained to assist you. Please feel free to ask for the department manager/supervisor to address your concerns, or call the Patient Advocate office at 909-580-3535.

If you prefer to file a written grievance, please submit the complaint form (below) to the Patient Advocate at PatientAdvocate@armc.sbcounty.gov

• Patient Grievance Form
• Formulario de quejas de pacientes

Your Patient Rights

• Your Rights as a Patient at ARMC
• Sus derechos como paciente en ARMC

Complaints may also be directed to:

State of California
Department of Public Health
Licensing and Certification
San Bernardino District Office
464 West 4th St., Suite 529
San Bernardino, CA 92401
Office: 909-383-4777
Fax: 909-888-2315

Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: 630-792-5636
Email: patientsafetyreport@jointcommission.org
Or Online Submission: https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

Medical Board of California
800-633-2322
www.mbc.ca.gov