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Patient Experience

The Patient Experience Office at Arrowhead Regional Medical Center (ARMC) has Patient Advocates available to assist you, family members and friends with concerns related to your visit. At ARMC we work as a team to ensure we meet your expectations, and that your visit is as pleasant and comfortable as possible.

Your Patient Rights

Complaints & Grievances

Call or e-mail the Patient Advocate office at 909-580-3535 or to submit a complaint or grievance.

Complaints may also be directed to:

State of California

Department of Public Health
Licensing and Certification
San Bernardino District Office
464 West 4th St., Suite 529
San Bernardino, CA 92401
Office: 909-383-4777

Office of Quality and Patient Safety The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Medical Board of California