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Clinical Informatics

Arrowhead Regional Medical Center (ARMC) has launched an innovative state-of-the-art Telehealth service for its patients.

The current Clinical Informatics department is composed of Ambulatory, Inpatient, Ancillary, and Integration teams that work collaboratively with each other and stakeholders across the enterprise. The Telehealth initiative was driven through a thorough evaluation of Clinical and Operational workflows for each clinical specialty in collaboration with Information Management, Clinical and Operational leaders. The team has worked with every specialty care department from primary care to urgent care, and all of the hospital’s Family Health Centers, to create a comprehensive system providing best-practice standardized care as would be provided in an in-patient visit.

The project was divided into three phases starting with the faculties of all outpatient specialties. As of today, 30 virtual clinics have rolled out across all major specialties (Internal Medicine, Family Medicine, Pediatrics, Surgery, Psychiatry, Obstetrics, and gynecology). The platform is easy to use in-browser connectivity allows ARMC patients to enter a virtual waiting room at a click of a button without downloading any application on their smartphone or tablet.

In development for the past 14 months, this convenient and secure telemedicine service is new to San Bernardino County. This option is especially attractive for patients who can now receive ongoing appointments to review maintenance treatment without having to make a visit to the hospital. Consultations can be conducted via desktop, mobile device, and web browser apps. As health care evolves in this field, ARMC is on the forefront of the trend.

ARMC Virtual Visit Telehealth services can be accessed at For more information, e-mail