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Clinical Informatics

Group photo of the Clinical Informatics Team

Arrowhead Regional Medical Center (ARMC) has launched an innovative state-of-the-art Telehealth service for its patients, led by its Chief Medical Information Officer, Reza Sadeghian, M.D., M.B.A, M.Sc., FAAP at the Clinical Informatics Department. Dr. Sadeghian is a physician informatician with more than a decade of training and experience in Clinical and Biomedical Informatics.

The current Clinical Informatics department is composed of Ambulatory, Inpatient, Ancillary, and Integration teams that work collaboratively with each other and stakeholders across the enterprise. The Telehealth initiative was driven through a thorough evaluation of Clinical and Operational workflows for each clinical specialty in collaboration with Information Management, Clinical and Operational leaders. The team has worked with every specialty care department from primary care to urgent care, and all of the hospital’s Family Health Centers, to create a comprehensive system providing best-practice standardized care as would be provided in an in-patient visit.

“We used a nine-point project management checklist to set the vision, goals, and objectives, met with each stakeholder to identify unique needs, and analyzed each workflow individually,” said Dr. Sadeghian.

The project was divided into three phases starting with the faculties of all outpatient specialties. As of today, 30 virtual clinics have rolled out across all major specialties (Internal Medicine, Family Medicine, Pediatrics, Surgery, Psychiatry, Obstetrics, and gynecology). The platform is easy to use in-browser connectivity allows ARMC patients to enter a virtual waiting room at a click of a button without downloading any application on their smartphone or tablet.

“Our goal in the Clinical Informatics Department has always been to put patients and providers at the center of our workflow design process. Our focus has been on implementing well-designed economical solutions with the best user interface experience that transforms the way modern health care delivery should be,” added Dr. Sadeghian.

In development for the past 14 months, this convenient and secure telemedicine service is new to San Bernardino County. This option is especially attractive for patients who can now receive ongoing appointments to review maintenance treatment without having to make a visit to the hospital. Consultations can be conducted via desktop, mobile device, and web browser apps. As health care evolves in this field, ARMC is on the forefront of the trend.

ARMC Virtual Visit Telehealth services can be accessed at armc.vsee.me. For more information, e-mail Telehealth@armc.sbcounty.gov.

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