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Mission Statement

The ARMC Patient Accounts office is here to help you understand your bill. We know that healthcare bills can be complicated and we would like to make the billing process as simple as possible. We are here to answer your questions and simplify your path to payment.

Location

Patient Accounts is located in the Main Hospital Lobby at 400 North Pepper Avenue, in Colton, CA. (On hold for now due to COVID-19 mandates of social distancing.)

Hours

The office is open from 8:30 a.m. – 4:30 p.m., Monday – Friday (except for County holidays).

FAQs

  • COVID-19 Uninsured Billing Information - Under the CARES ACT we are accepting uninsured patients for treatment and care and you will not receive a bill. We will bill all uninsured patients through HRSA, which is a Relief Fund under the CARES ACT
  • COVID-19 Insured Billing Information - We will bill your current insurance(s) for any COVID related testing or services provided and you will not be balance billed or be charged for any copay, deductibles, or coinsurances.
  • Why did I receive a bill/statement? Please look at the bottom right hand side of the statement. If there is a balance listed next to “Estimated Insurance Due”, it is to inform you we are billing your insurance. If there is a balance listed next to “Estimated Patient Due” your insurance has indicated to our office you are responsible to pay either a deductible, co-pay, co-insurance or responsibility of the claim. In some instances you may receive a statement as informational only.
  • How Do I get Assistance to pay my bill? Please refer to the FAP link below.
  • How do I pay my bill? Please contact our office at 877-818-0672 to pay over the phone or mail in your payment to 400 N. Pepper Ave Colton CA. 92324, ATTN: Patient Accounts. You can also reach us by email at PatientAccounts@armc.sbcounty.org.
    • Due to this pandemic, we have experienced a higher volume of calls. We strive to return calls within 24 hours. We appreciate your patience as we try to get to every caller in a timely manner. To help us to identify you, please leave a first and last name with the spelling, an account number, and a phone number you can be reached. Someone will return your call as soon as possible.
  • Can someone other than myself speak to your office or make a payment on my behalf? Yes, however we require your verbal authorization to release information during that conversation. If a third party will continue to speak on your behalf in the future, we will need written authorization.
  • How do I update or change my insurance? Please contact our office via phone at 877-818-0672, fax 909-777-0815, or e-mail us at PatientAccounts@armc.sbcounty.org. Please make sure you include your name, account number on your statement, and a return phone number.

How to Understand Your Statement

Sample Statement

How to apply for Medi-Cal

Go through the C4Yourself online application system to apply for benefits at:
https://www.c4yourself.com/c4yourself/index.jsp

ARMC Chargemaster

Effective January 01, 2019, the Centers for Medicare & Medicaid Services (CMS) requires that each hospital operating within the United States, for each year, make public a list of the hospital’s standard charges for items and services provided by the hospital.

The listed charges are standard hospital charges and are not necessarily the actual patient responsibility where an insurance plan or self-pay discount applies.

If you have questions regarding a hospital pricing estimate or out-of-pocket costs such as deductibles, co-payments and coinsurance please contact Joy Davis, Revenue Cycle Director at 909-777-0729.

FAP Income Requirements and Application

Financial Assistance Program (FAP)
Arrowhead Regional Medical Center (ARMC) is committed to providing quality health care to the community and providing assistance to persons who have health care needs and are uninsured, underinsured, ineligible for government programs, the California Health Benefit Exchange and are otherwise unable to pay for medically necessary care based on their individual financial situations. ARMC strives to ensure that the financial capacity of those who need health care services does not prevent them from seeking or receiving care.

Patients are expected to comply with ARMC’s procedures for obtaining Financial Assistance and to contribute to the cost of their care based on their individual ability to pay. This is a hospital program and not a Federal or state program. We do not report your personal information to any entity, person, or agency as this is an internal hospital program available to patients.

FAP Income Requirements and Application
You can e-mail the completed application to PatientAccounts@armc.sbcounty.org or mail it to 400 N. Pepper Ave Colton CA. 92324, ATTN: Patient Accounts. View application at links below.

Below is a link of non-covered providers and their contact information. If you receive a bill or statement from a Physician Group, please refer to the number on the statement to contact them regarding your bill. Please click on the Non-Covered provider list below.

Payment Options

Pay in Person: You can pay your ARMC bill at the Patient Accounts located in the Main Hospital lobby. (On hold for now due to COVID-19 mandates of social distancing. Please use methods below for paying until we can resume meeting in person for payment).
Pay by Phone: Call a customer service representative at 877-818-0672 or e-mail us at PatientAccounts@armc.sbcounty.org and we will give you a return call to run your payment.
Pay by Mail: Mail your payment to:

ARMC
ATTN: Patient Accounts
400 North Pepper Avenue
Colton, CA 92324

For other billing and financial questions that have not been addressed above, you may call us at 877-818-0672 or e-mail us at PatientAccounts@armc.sbcounty.org.

Due to COVID-19 we are taking steps to ensure our staff is safe and remains healthy during these times. Some staff may be telecommuting and your patience is much appreciated as we return calls and emails as quickly as possible.